WEBUPPER LTD values customer satisfaction and strives to provide services that meet high-quality standards. This Refund Policy outlines the terms and conditions regarding refunds for services purchased through WEBUPPER LTD (“we,” “us,” “our”). By purchasing services from us, you agree to the terms stated in this Refund Policy.

If you have any questions or concerns about this policy, please contact us at info@webupper.co.uk.

1. Scope of the Refund Policy

This Refund Policy applies to all website maintenance and updates services offered by WEBUPPER LTD, including Regular Content Updates, Security Monitoring and Threat Prevention, Performance Optimization, and Backup and Recovery. Any services not explicitly covered within this policy may not qualify for refunds unless stated otherwise in specific agreements or offers.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The service(s) purchased did not meet the quality or performance standards as outlined in the agreement.
• The client must submit a refund request within the specified timeframe (usually within 30 days of purchase, unless otherwise specified).
• The service(s) in question must not have been fully or partially utilized in a way that makes a refund impossible (such as completed work or ongoing projects).
• Refund eligibility may also depend on specific terms laid out in individual service agreements, including promotional offers, packages, and discounts.

3. Conditions for Refunds

WEBUPPER LTD reserves the right to grant refunds based on the following conditions:

• Unused Services: Full refunds may be offered for services that have not been utilized, as long as the refund request is made within 30 days of purchase.

• Partially Utilized Services: In cases where services have been partially utilized, we may provide a prorated refund based on the amount of work completed.

• Dissatisfaction with Service Quality: If you are unsatisfied with our services due to issues in quality, timeliness, or effectiveness, please contact us to discuss a potential refund or alternative solutions.

• Non-Refundable Services: Certain services are non-refundable, including, but not limited to, setup fees, custom solutions, and completed consultations. These items will be marked as non-refundable in their service agreements.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Our Support Team: Email info@webupper.co.uk with the subject line “Refund Request,” along with your order details, including invoice number, service purchased, and a brief description of why you are requesting a refund.

2. Provide Relevant Documentation: Attach any necessary documents, communications, or screenshots that support your claim, such as proof of a defect in service or dissatisfaction with service quality.

3. Evaluation Period: Once your request is received, our support team will review it within 5-10 business days. We may reach out to you for additional information if necessary.

4. Approval and Processing: If your refund request is approved, we will initiate the refund. Refunds may take up to 7-14 business days to process, depending on your original payment method.

5. Types of Refunds

WEBUPPER LTD may issue different types of refunds based on the situation:

• Full Refund: Granted for fully unused and eligible services when requested within 30 days of purchase.

• Partial Refund: Granted for partially used services, calculated based on the work completed up to the date of the refund request.

• Credit or Discount: In some cases, we may offer account credit or discounts instead of a cash refund. These credits can be applied toward future services.

6. Exceptions to Refund Policy

Certain situations may not qualify for refunds, including but not limited to:

• Change of Mind: Refunds will not be issued if you simply change your mind or decide you no longer need the service.

• Misuse of Service: If the service is found to have been misused or abused in any way, we reserve the right to deny a refund.

• Missed Deadlines by Client: Refunds will not be issued if any delays or missed deadlines are due to the client’s failure to provide necessary materials or information.

• Non-Refundable Services: As noted, some services may be marked as non-refundable due to their nature or terms and conditions.

7. Refunds for Promotional or Discounted Services

Services purchased through promotional offers, discounts, or packages may have special refund terms. In most cases, these services are non-refundable or subject to prorated refunds. Each promotion or discount will have specific terms disclosed at the time of purchase. Please refer to those terms or contact our team if you have questions.

8. Cancellation Policy

You may cancel a service at any time; however, refunds will only be issued in accordance with the conditions outlined in this policy. If you wish to cancel ongoing or recurring services, please contact our team with a written cancellation request.

9. Chargebacks and Disputes

WEBUPPER LTD encourages clients to contact us directly regarding refund requests before initiating any chargebacks with their bank or payment provider. We are committed to resolving issues promptly and professionally. If a chargeback is initiated, we reserve the right to deny future services and terminate any ongoing service agreements.

10. Contact Information

If you have any questions, concerns, or requests regarding our Refund Policy, please feel free to contact us at:

• Email: info@webupper.co.uk
• Address: 71-75 Shelton Street, London, England, WC2H 9JQ

11. Changes to this Refund Policy

WEBUPPER LTD reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on our website, and the “Last Updated” date will be revised. By continuing to use our services after such changes, you agree to be bound by the modified Refund Policy.